The staff at the airport branch were very patient and thoroughly explained the detailed charges. Their English skills were somewhat limited but communication was still manageable.
It was okay, similar to others. The only unacceptable thing was that I was over 2 hours late, and when I arrived, they said my booked car was no longer available. They only had manual cars left, so I had no choice but to accept it.
The customer service at the Nuremberg airport branch was very friendly. When we arrived in the big city of Munich, the staff's attitude was indifferent. However, the branch was just a 3-minute walk from the hotel, which was very convenient. Overall, renting from Europcar online with self-pickup was cheap and convenient.
Very satisfied! I was upgraded to a Volvo XC60 with excellent condition. No sales pressure or extra charges. The deposit was refunded quickly. I will choose them again.
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