CAR RENTAL REVIEWS ON THRIFTY IN HAWAII - MAUI ISLAND

Very convenient

The process was smooth right from entering the store.

Satisfied. There was some upselling, but it wasn't persistent.

Although the rental process took an hour, the customer service staff's enthusiasm helped ease the frustration of waiting in line.

Satisfied

Very good.

The pickup location was understaffed, and I had to wait 10 minutes for someone to bring the car over.

Great service w Thrifty. Just remember billing infor on credit card does not show Thrifty show billed by QEEQ so will cause problems if you have an insurance claim using credit card insurance so need additional insurance coverage.

Very good

The recommended add-ons were a bit misleading. On the plus side, there were plenty of cars to choose from and both pick-up and return were really convenient.

No lineups and friendly service

App is easy to use and prices are good

Pretty satisfied overall.

Long waiting time, average service.

Overall satisfied.

Extremely satisfied.

Very satisfied

When I went to pick up the car they told me there were no Focuses left and told me to just pick something from the last row. Turned out there were no cars there at all. After a while a K4 and a Soul showed up, so I went straight for the K4. The next day the maintenance light came on, so I drove it back to swap cars. No more K4s—only a Suzuki or even smaller cars. After I filed a claim they finally agreed to give me a K5. Got stopped once as I was driving it out of the garage, but after that everything went through fine.