Overall, I am quite satisfied with the company. Although there were some issues with the report platform, and it was hard to get through on the phone, we directly took the car to the location at the airport. They immediately replaced it with a new one for us.
All the rental companies are in one building next to Chicago airport, so the shuttle ride over is really easy. The line at Dollar moved fast, pickup was smooth, and they gave us a super cute Kia Soul that was perfect for two people.
The car rental experience was quite good this time. Apart from the navigation for car return leading to the wrong place, and spending some time to find it, everything else went smoothly. The condition of the car was also decent.
Service was good and the staff were quite polite, but the Chicago airport location was way too crowded. I waited over half an hour just to get to the counter.
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