AVIS CAR RENTAL REVIEWS IN MOROCCO

The car return location at the airport is hard to find.

It was okay. I wanted to pick up the car two hours earlier but was refused, and they said I would be charged for an extra day if I picked it up early. This is quite unreasonable, even though I mentioned I could return the car earlier. In every other country I've rented a car, it's always possible to adjust the pickup time slightly on the spot, but not in Morocco. The car condition was still good, and the pickup service was excellent.

The airport desk at Marrakech upgraded our booking to an automatic vehicle without any choice being given, this resulted in a higher than expected deposit being taken. They also refused to charge my card in local currency, and used an unfavourable exchange rate in Euros. The car was not in a great condition, it had high mileage for a rental car, and it later transpired had a fault with the starter motor that had been disguised at pickup. It was also the smallest Economy vehicle we have had in 4 rentals this summer by far. This all resulted in a more stressful than needed journey in a new country for our family. However, the Rabat airport office resolved all of this superbly once we had arrived in Rabat by changing the vehicle for the category of our original choice to a much newer car and better condition. The review scores relate to the original car from Marrakech airport. At the time of writing, no compensation has been offered or discussed with AVIS, despite an email to the Morroco reservations office.

Booking was simple and straightforward on the app. The Price Drop Protector worked well. And saved us about 10%!

Very fast

Around 45min to wait for avis agent at pick-up. For drop-off.. more than 2h to wait for avis agent at Marrakesh ..nobody at agency because Ramadan. Why no warning about that at pick-up ????

When I arrived at the rental company, there was no order information, and they didn't reserve a car. Fortunately, the staff helped me find a similar model.

The staff at Avis are very professional and provide excellent service! They are patient and courteous.

Pretty good.

The service attitude is acceptable.

The staff were warm and patient, explaining everything carefully. The receptionist at the AVIS office in downtown Fez, Morocco, was very welcoming. I added the full coverage insurance with no deductible on the spot. Due to a misunderstanding about the vehicle, they quickly replaced the car for us. The new car had only about 30,000 kilometers on it and looked very new; the interior was clean and tidy. After a six-day journey, I felt this car was excellent value. The return point at Casablanca Airport's T2 terminal was easy to find. The staff quickly inspected the car and released my deposit the same day. In fact, the deposit at AVIS was quite low—only 2000 Dirhams, likely because I had rented from this global company before. Surprisingly, the deposit for the car I initially rented from another company (EUROPE) was 16,800 Dirhams. Opting for AVIS was definitely the right choice. I will continue to choose their vehicles in the future.

The staff was enthusiastic and patient, explaining everything in detail. The attendant at the AVIS downtown store in Fes, Morocco, was very welcoming. I added full coverage insurance with zero deductible on the spot. Due to a misjudgment on the vehicle, they quickly replaced it with another car for us. This car had only 30,000 kilometers on it, looked very new on the outside, and the interior was clean and tidy. After six days of driving, this car was excellent value for money. The return location was near Terminal 2 of Casablanca Airport, and the staff quickly inspected and released my deposit that day. In fact, AVIS's deposit is not high at all; it might be because I've rented vehicles from this global company before, the deposit was only 2000 dirhams. Surprisingly, the car I initially rented in Morocco from EUROPE required a deposit of 16,800 dirhams. So choosing AVIS was absolutely the right decision. I will continue to rent cars from their company in the future.

The rental process was convenient and quick, and the car was in great condition. I rented a manual and asked the staff for help with shifting gears. The staff was friendly and demonstrated it to me, even taking me for a test drive around the airport parking lot, which boosted my confidence. When returning the car, the staff just took a quick look and accepted the return, showing a lot of trust in me.

Great service, big company

Very good, excellent.

Efficient, fast, and professional