Nice

From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.

No waiting in line, immediate service upon arrival.

Needed a better explanation on how to pick up at LAX. Once we figured it out, the process was easy.

EasyRentCars helped me with figuring out pickup.

After hour location gps address is not correct. Pick up was super nice and friendly check in was super friendly and quick

the first day they gave us a Ford focus, through the streets of Hollywood on the rise the car began to warn of transmission heating, which was worrying and happened 2 times, cancel an attraction for the Hollywood observatory for that problem, we lost 4 hours in going to return the car and claim for another, happily this problem happened in the city and not outside it because it would have been a bigger problem!