Like: Staff was nice & informative, no upsell or fraudulent charges. We were also picked up & dropped off in a Mercedes van, which was nice. Dislike: Everything was fine.
Everything else was great, with large vehicles for pick-up and drop-off, and the service was excellent! However, when we returned the car, we discovered that our child's safety seat had not been secured for the entire duration. When we picked up the car, they said they would install the safety seat for us, so we assumed it was done. But during the return, we realized it was just placed on the seat without being secured. We didn't double-check, but luckily the trip was safe.
This is my third time renting from Yesaway. Although I waited quite a while at the airport, the exclusive Mercedes shuttle made it worth it. Hardly any queue when handling the paperwork.
The rental company promptly contacted us before departure to discuss the itinerary, quickly answered various questions, and provided relevant guidance. There were shuttle services from the airport. The process of picking up and returning the car was very convenient and straightforward.
“hard to find drop off at 4 :00 am was not marked good”
About YESAWAY:7.0/10
Staff was courteous
About QEEQ:10.0/10
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Customer Service
Great rental experience.
Dislike: Everything was fine.
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