Overall satisfied, no excessive upselling, and a free shuttle bus to the airport.

The process of renting the car was a bit slow. There were two people handling it, and with four people in line ahead, it took about half an hour.

The price paid for the quality of the car we got is questionable! The car was almost 10 years old!

The vehocle as described was not available. It was suggested to me that a little Kia would be replacing it. I would not have been able to fit in that vehicle and therefore had to upgrade to a Ford Taurus. Service was awesome and agent/desk persons were the most helpful. However, the city insane road work made it laborious to find our way back to the drop off location.

Everything was really good. The only issue I had was with the onboard GPS who seemed out of sinc. ie: telling us to turn , when already half way in the turn.

Like: the driver for pick up and back to the airport I give him a ten plus