Great car for a great price

The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.

Excellent Customer service, picked up a Toyota Alphard, bit dirty and smelly. Complained and they upgraded for free.

Car was an older Japanese import and unfortunately the radio did not work otherwise it would of been 10 out of ten

Booking was quick and easy would defiantly use again

Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.

Car was in beautiful condition, exceeded my expectations by far!