Good drive

After they checked my booking details, the staff just briefly asked if I wanted any extra insurance, no hard selling at all. Then they handed me the keys and the pickup slip, explained the basics, and the whole process took barely ten minutes.

The staff member was a young man who was very patient and communicated in English reasonably well. The pickup location was on the fourth floor of a nearby parking lot, accessible by elevator. The actual parking spot for the vehicle wasn't the one initially indicated, but we eventually found the car by following the sound of the remote unlocking. The car provided was a Volkswagen T-Roc, and the trunk could fit two 24-inch suitcases and one 20-inch suitcase, which exceeded expectations. We did some prior research and purchased full insurance at the store, with a total payment of 515 euros (including a one-way drop-off fee of about 103 euros, an additional driver fee of 10 euros per day totaling 90 euros, and full insurance). Returning the car was quick as well; the staff confirmed no accidents or new damages during inspection, and a signature was all that was required. This highlights the benefit of having full insurance.

Very good

Bologna is busy, so be ready for long queue at the counter.

QEEQ is easy to use

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.