Both pickup and drop-off were quite convenient. There's no extra fee for one-way car rentals in Thailand, which was great! I picked up the car in Phuket and returned it in Bangkok.

Standard service level, some counter staff can communicate fluently in English.

Very satisfied

Satisfied, you get what you pay for.

English communication was a challenge but manageable. My pick up location was changed at last minute although an hour before I called and they confirmed to pick from domestic counter when I reached it was closed andnthey asked me to reach international counter for paper work and finally my car was at domestic airport. I had to move twice with my luggage and family in night