Easy to book and good service.

I rented a car for five days in total. Initially, I got a Nissan Almera, but on the third day, the car suddenly couldn't shift gears. I contacted customer service, and after waiting for more than an hour in downtown Penang, an employee from the rental company arrived with a Honda City to replace my car. The replacement car was relatively newer, had better power, and I drove smoothly all the way to Kuala Lumpur.

Centrally located

Car met my needs

Booking process was smooth and pricing was competitive

Overall, the pick-up and drop-off were smooth, though I had to spend 10 minutes to find the representative from Europcar and another 15 minutes to complete the paper work. It would have been great had the representative informed me about the nearest petrol station, from where I could fill the fuel tank and drop-off the car. I came all the way to the drop-off point, but couldn't find any fuel station on my way; Had to search for fuel stations and go back again, to fill petrol, wasting precious 20 minutes in the process and also ended up paying fine to the airline, for delayed check-in.

Overall booking process and communication were good.