Easy to book and good service.

Exceeded my expectations. Would be my primary car rental platform in the future.

Worked as expected. Would be used again in the future.

One thing that very inconvenient from Europcar is the deposit, they are only friendly for credit card for deposit, not cash, or a foreign debit card with the pre-authorise feature. And the deposit amount is RM2500, while other agency in Malaysia only collect less than RM500 (cash supported) for deposit, some agency even not collect any deposit. If you have to use debit card for the deposit, they will deduct the full amount of deposit RM2500 from your card, and return in 3 months, and they will take 2% the admin fee (RM50).

Europcar newly set in Kota kinabalu , the car is totally a new car ! Everything just smooth , will definitely book again next time

Like: Customer representative, Xavier was really helpful in finding out whether I can extend my car lease and helped picked up the car from my hotel.
Dislike: Better signage and direction to the Europcar outlet in KKIA can be improved greatly.

Like: I like that the staff was around to receive the car when we pull up to the drop off area.
Dislike: We had difficulty locating for EasyRentCar counter/contact person. Then we walk up to someone with Europcar and only to find out that they are the same people/company.