Bang on.....self drive cars was never this easy to book

Handled by Hertz counter, very efficient.

Very good, highly recommended

Failed to deliver car purchased (for a premium)

Mislead by easyrentcars.com on the car I'd be getting. Won't use easyrentcars.com for anything except the cheapest type of vehicle.

The counter for pick up at geneva was excellent. I tried to add and additional driver but was told that such a driver was to be present. Since my son was flying into Amsterdam the next day I was told that he could go to any Dollar or Hertz counter and ask them to update the record. When my son arrived in Amsterdam he tried to have Hertz update the record, Hertz called Geneva and the geneva supervisor refused to update the record. I eventually talked to the agent who had given me the info and she updated the record. Cudo's for Ms KAOUTHAR. Excellent service provider.

Despite having booked a wagon-size car by mistake the staff were able to change to a standard car for me. Unfortunately this one had little torque so was not very good on mountain passes. :-(

Apparently I booked a wagon without knowing it, this should be clearer.