“Goldcar/Rhodium employee was awful, aggressive and rude. Easyrentcars was great!”
About Rhodium:8.3/10
The front desk staff was aggressive with us, telling us we needed to spend an additional 237 euros and that Easyrentcars did something illegal by renting us one of Goldcar/Rhodium's vehicles. She tried to sell me things that were already covered in my Easyrentcars contract and kept us at the desk for over an hour. She demanded a copy of the contract and continued to tell us this was illegal. I refused to pay the additional fee, which infuriated her, but she finally gave me the keys. The vehicle had damage on it that was not indicated on the initial document, so they re-did it and gave me another. I took pictures just in case they gave me a hard time when I returned it. When I returned the car, I had no problem at all.
About QEEQ:10.0/10
Easyrentcars was great! Easy process on-line. No problems!
El personal exigió 3 condiciones que rechacé por no figurar en la información previa a la formalización del contrato: 1/ un seguro adicional (primero de 350€; después de 150€); 2/ una tasa sobre el carburante de 30'50€, y 3/ una garantia (via VISA) de 1.400€. Las rechacé y NO DISPUSE DEL VEHÍCULO.
It was very terrible service. 1. No rhodium - it is goldcar now. 2. Car was not ready - dirty, and with tire problems. 3. Same tech guy add air into tire, but in the road I should to find the tire shop to fix that problem my self - they did not have other car with automatic transition in normal condition for me. What if could be happen car accident, because off tires problem?
The car was as requested, a few little scratches but overall very good. The counter staff on pick up and drop off were excellent. The sales counter staff however weren’t are letting you down. Poorly signed Rhodium branding within Goldcar signage isn’t easy to spot. The sales counter staff were then too pushy over insurances that I already had. Oh and thanks for offering me insurance initially at €230 then reducing this to €180 when I turned it down the first time, that really is just unprofessional and takes me for a fool. Once I had turned down the insurance I was treat like an inconvenience and moved on quickly without a lot of instruction on what to do next. Very poor
About QEEQ:10.0/10
EasyRentCars makes it exactly that, easy to rent cars. Great service at a great price and no focus on pushing extras. Well done, excellent experience
It's a scam, they claimed I needed to pay an additional 250 euros in insurance because I had an American drivers license. Claimed by CC wouldn't cover it blah blah. If you look at their google reviews, many customers are hit with the same scam. So I cancelled the booking on the spot and got a car without issue from Sixt.
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