EASY!

The waiting time for picking up the car was too long. Other than that, everything else was fine. The processes for picking up, exchanging, and returning the car were all simple and convenient.

The service was generally fine, but I encountered issues during pickup. It took a long time to resolve. I had originally reserved a 12-seater vehicle, but at the time of pickup, they said it was unavailable and only offered a 7-seater.

The staff at the car rental company were positive and enthusiastic. Due to language barriers, the employee even used the phone to have another Chinese-speaking colleague assist with the communication. The only regret is that after completing the paperwork, I found a different car (a downgraded model) at the pickup location on the 7th floor. I have lodged a complaint with the rental company and provided all relevant documents via email.

Charged a lot more than what was quoted. And charged for things that were included in the price

I hired a ford focus and was given a Toyota Yaris. The counter staff spent more time trying to up sale insurance and a bigger vechicle. I called customer service and complained about the size of the vehicle but was told to return to the airport (an hour drive away) to discuss this. I emailed Thrifty and asked if it was possible to organise changing the car and it being dropped off closer to my hotel in central Orlando – it was over a week for a reply and they suggested me returning to the airport again. On returning the vehicle to the airport the manager said he would have changed my car had I contacted him – his contact details were not on any of the literature. He said he would be in contact to offer some compensation, but I've yet to hear anything. I would not hire a car from Thrifty again, there is no customer service and the staff do not care about the customers.

Easyrentcars.com website works well and the price drop saved me a bit of cash. Unfortunately the car hire company let down the experience.