EASY!

I rented twice, and it's best to return the car at a whole-hour time (e.g., if you pick up the car at 9:48, it’s better to select 9:30 for return). Otherwise, you won’t be able to extend the rental on the website, and the system will show an error. If you're chasing something urgent like volcanic eruptions, extensions are very common. Returning the car and then renting again from Hilo can be exhausting. Overall, the process is quite convenient, and I didn't encounter any major issues. The price for this small sedan is unbeatable in Hawaii. However, there are some differences in the models—my first rental, a Forte, was much better than the second one, a Versa (the Versa didn’t even have proper CarPlay). The cars are assigned by the staff, so I’m not sure if it's possible to request a specific model or offer a small tip. There's no need for a large four-wheel drive vehicle unless you're heading to the observatory. If you are, you could consider carpooling with some kind-hearted people—there are plenty of kind-hearted people around.

Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained. Pick up process took nearly 2.5 hours. Ridiculous bad service

No issues

I received exactly the make and model that I wanted.

The counter staff was excellent, but having to take a shuttle from the airport to pick up the car. I specifically look for on-site rentals to save time. It was difficult to find the shuttle location since the airport counter was closed then we hade to take another company’s shuttle to pick up the car.

Like: Thrifty representative, Monique, was excellent and displayed professionalism and was very courteous. Shes a "keeper" in my estimation.