Bad customer service and no protection of credit card payment details

E.Teo

South Korea

Reviewed: Fri, Jan 3, 2020

About tamra: 5.0 /10

Unable to collect the car early as they would impose additional charges. Waited for 1.5 hour ! Forced to sign consent form and disclosed credit card details !

About QEEQ: 8.0 /10

Full Size | Kia K5 or similar

1 days rental

Relevant Reviews on tamra Tamra Rent-A-Car - Jeju Island

Thor

South Korea

1 days rental

Economy | Hyundai Avante or similar

Reviewed: Wed, Jun 12, 2019

“Easyrentcars is really user-friendly and the booking process was seamless. We love the promo code!”

About tamra: 9.0 /10

Collecting car process was seamless and straightforward. The rental car was full of scratches that we need to take a video of it as a proof before signing off. When we returned the car, the process was speedy and no major problem.

About QEEQ: 10.0 /10

Love the platform and the promotion given as the price is more competitive compared to other platform.

South Korea

1 days rental

Intermediate | Renault Samsung SM5 Guaranteed model

Reviewed: Fri, Jun 7, 2019

“Overall, I am happy with the car condition but not the customer service's attitude.”

About tamra: 7.3 /10

I tried to get help from TAMRA helpline as I encountered some problem with the car. The person showed his impatience and replied me rudely and he didnt even make effort to help me with my problem.

Song

South Korea

1 days rental

Medium SUV | ssangyong Tivoli or similar

Reviewed: Thu, May 30, 2019

“Value for money, practicality at its finest.”

About tamra: 8.7 /10

Counter staff was very polite. I received whatsapp messages to inform me the shuttle bus services was over and was directed to a youtube video to know the directions to the pickup point. Video was clear and easy to understand. There were lots of scratches on the exterior of the car which can be repaired so as to improve the overall outlook of the vehicle and also for the driver. But the value and vehicle engine works well for my case, so I have nothing major to complaint.

About QEEQ: 10.0 /10

South Korea

1 days rental

Full Size | Kia K5 Guaranteed model

Reviewed: Mon, May 6, 2019

“Cheap car with difficulties”

About tamra: 5.3 /10

It was an old smelly car! Never had before. As it was an LPG tank in the storage space we could not fit our luggage! Aft seat belt lock was broken! No other car available and Tamra rejected to come to our Hotel to repair! Address in www was wrong so we had big difficulties to return the car Further it was said: if you like to have a safe car you have to pay more....