Communication was smooth because I spoke the local language.

Very good, right inside the airport. The queue was a bit long and the efficiency was a bit low, but overall it's very impressive.

Very efficient service, whether for picking up or returning the car. However, the return check was overly meticulous. I accepted even tiny scratches the size of a fingernail, but the repair cost for such a small scratch was over 200 euros! This is crazy. Thankfully, I bought full insurance.

Collection was straight forward. Explanation is clear and key was given within 15 mins of processing.

Booking platform is easy but as a diamond member, the price diff between fully covered and basic covered is not significant. Price breaker didn't happen as the price stay the same all the way.

No car available, asked to wait. No alternative / upgrade offered. Had to wait more than 30 minutes and then insisted on getting any vehicle, downgraded without much in savings. Paid extra for second driver. No mention of need for toll sticker even though we indicated cross border travel, so had to pay 100 euro fine.