My favourite rent cars service

Pretty good

The car was in terrible condition, extremely old and rundown. It is far older than the claimed 2016 model—likely a decade or more old. It's absolutely not worth the rental price. While driving on the highway in the rain, the windshield wipers were rusty and broke apart as soon as I used them, making it impossible to see the road clearly. This car is unacceptable. Be cautious when renting here, as such poor-quality vehicles should not be offered for rental and cause trouble for customers.

The vehicle was fine, but the service felt very poor. They didn’t provide a highway toll card, claiming it was out of stock. They offered to sell one but charged an additional 20. Such cards are widely available, for example, at 7-Eleven or gas stations, and do not require extra fees. Picking up the car one hour late incurred an additional charge of over 80 MYR. Returning the car at Terminal 2 also required an extra fee of over 30 MYR. Honestly, it’s hard to understand.

The car wasn't very new, with an odometer reading of 13,000 kilometers that had clearly been altered. At pickup, I was given a Honda City with wheels produced in 2016. The left front tire had two deep 3mm dents, posing a high risk of a blowout, so I refused to take it. They offered me a Perodua instead, and after replacing the tires the next day, I drove from Kuala Lumpur to Ipoh to switch cars.

The service was poor, no clear instructions before driving, and unlike other rental companies, they don't offer free touch n go cards.