Delayed car pickup

Very convenient, picking up and returning the car is right at the terminal entrance. The car model is great. I participated in the Ironman competition, and my bicycle could be easily placed in the trunk while my family could sit comfortably in the back. When picking up the car, I found a nail in the front tire. The staff responsibly took it to get the tire fixed before handing it over.

The rented car was extremely dirty, had scratches everywhere, and had no fuel. The fuel light was constantly blinking, making me very worried that I wouldn't reach a gas station in time. Given the dirty condition of the car, my concerns, and my unfamiliarity with the local area, I accidentally broke the rearview mirror glass of a motorcycle just after leaving the airport. I immediately informed the car rental company, and they responded that I would need to pay either 600 or 1000 RMB. I expressed my preference to repair it myself since the replacement cost for a similar car in China is only around 300 RMB (200 MYR), but they insisted that they had to handle it. After multiple conversations, they agreed that I only needed to return the car in good condition. I spent a day going to a repair shop, which cost me 350 MYR. When returning the car, it still had a third of a tank of fuel. It would be helpful if the rental cars were fully fueled at the start, as finding a gas station in an unfamiliar place is not an easy task for a lone traveler!

Excellent service by Arrief. Honest and efficient.

Platform was a breeze to use and easy. Price drop not as expected. But easy and efficient service with good website information. Useful insurence options for ease of rental. Made rental in Malaysia a very efficient and stress free experience.

I had a small bump I thought for the size of damage it created a lot of hassle! £30 charged which was reasonable .

Easy and efficient to use.