They tried to force me into purchasing their insurance. I showed them my insurance and they said they did not accept it. I had to show them their own policy online in order for them to allow my insurance as coverage. Same for Sunpass- they forced it at $7.95 per day even though I had my own and their policy said it was available but nowhere said absolutely must purchase it. Also, at drop off, I had to call because no one was there. I had to wait 20 minutes after I called them for someone to show up.

Good

This company is no good! Their office is a small cubicle in a hotel in Orlando off site of the airport. The agent tried to charge me $15 a day for being over 70! This was not in my contract with Easyrentcars! I have all my body parts, no replacements, take care of my own home, babysit the grandchildren, am of sound mind and body and have never had any driving violations! I reported this to my credit card company. They also offered for me to purchase a SunPass (Florida's prepaid toll card) for $75 which I declined because I knew I could pay cash for the 2 tolls I would use @ $ 2.50 each. Later, a transaction appeared on my credit for $82 for the SunPass. I reported this to my credit card company. On a positive note, the car was clean and had only a few scratches on it which were noted at pick up. It had only 3/4 of a tank of gas and I returned it with that same amount which was accepted. All in all, DO NOT rent from Horspower!

The car was fine. As for Horspower, we waited at least 45 minutes. We had to call to get some to pick us up. When you put down a time to pick up your car they mean that time. There is no shuttle, the car you are renting is what they pick you up in. They rent out of a hotel which was very uncomfortable and a little inconvenient. E ven though you have a Sunpass for the tolls they have their own so yours is no good so you end up paying more money. There are a lot of penalty fees if you bring the car back early or return it late so dead the paperwork carefully.

Had to call twice from the airport to have someone pick us up. Driven to some seedy dirty terrible hotel to do paperwork and pick up car. Could not understand the rental person. Had emergency in Florida and the agency would not accommodate my needs. Brought the car back after two extended days by 8:00 when agency opened and was charged for a 3rd day.