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Irene B.

Australia

Reviewed: Fri, Dec 27, 2019

About Aucar: 5.7 /10

Pick up experiences (unacceptable) - On arrival I made 29 calls before some answer my call. It took me 1 hour to reach Aucar. I used AU phone number to contact Aucar. - Aucar is really bad with managing their time. They knew how many customer they need to pick up but they failed to full fill their duty. They told me 10-15mins waiting times to pick me up from airport but it actually took them 30mins. Moreover, Aucar told me to walk from other end (avis) to their van (enterprise car rental) and told me to wait for next van because this van is full. So I waited 25 minutes for the next pick up. When next van arrived they told me to walk back to Avis end when they supposed to pick me up from enterprise end because they told me to wait there. Overall, their customer service really poor and timing is unacceptable. It took me 2 hours in the total. Note: It was 44degrees really sunny day. Car conditions: - I booked Compact - Ford Focus or similar but I got upgrade to camry. - There are scratches all over the car. - Fuel tank is not fill up. - Car was looking clean but smells like smoke in the car. It’s really bad. Overall, even though, I got up grade but it’s not so important to me because I booked smaller car for a reason, I want to be able to get around in the city easily. The car was running well but smells really bad.

About QEEQ: 8.0 /10

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Compact | Ford Focus or similar

1 days rental

Relevant Reviews on Aucar Aucar Mel airport

Tess Obadiah

Australia

1 days rental

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Fri, Feb 8, 2019

About Aucar: 10.0 /10

Very convenient, pre-arranged pickup at the airport by calling after landing. Waiting time was not long; the driver helped with the luggage. The rental office is a 5-minute drive from the airport, and the car pickup process was swift. A clean small car ready to go!

About QEEQ: 10.0 /10

Harris Firmansyah

Australia

1 days rental

Mini Van | Hyundai Imax or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Oct 21, 2019

“Awesome and convenient”

About Aucar: 8.3 /10

Friendly staff. Cheap rent.

About QEEQ: 10.0 /10

Very Very recommended, easy to use. Definitely will come back.

Poonam Hingorani

Australia

1 days rental

Standard | Honda Accord or similar

Aucar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Jun 30, 2019

“Poor customer service at drop off. Missed my flight.”

About Aucar: 6.8 /10

Worst car rental ever. 1. Lack of communication between staff. One staff calls and confirmed that I have a flight at 8 am with check in close at 730. I arrive at the car company to drop off at 7.10 and there is no van to drop me off till 725 pm. And the person on the front desk (Vincent) couldn’t tell me in English about when the driver will come. Instead he seemed frustrated when I was asking the same question again and again or else I could have booked a cab and not missed my flight. He was attending another client and finally he said aiyah aiyah, let me check ur car (in front of the other client and with a Chinese accent- highly unprofessional and should be a driver rather than a front desk staff). In the end I missed my flight and had to pay 150 to get my next flight for 11 am. This company is such a waste of my time and money and I only wish I had paid a little extra to book a car at the airport. The place appeared unorganised. The car which i ordered was not the same I got. I got an SUV but I ordered a compact car. The girl seemed proud that I got a bigger car, but sadly she didn’t know that I’m used to driving small cars and find parking of these big cars very challenging. The same happened, it was not convenient to drive but I managed. I called my car insurance to get a rental car insurance sorted before I drove off. When I was picking up the car, the girl took pictures of car condition from every angel (which I think was unique).

About QEEQ: 10.0 /10