Great platform. Average Interactions at Counter. Sub standard car
SDK
Thailand
Reviewed: Mon, Dec 23, 2019
About Europcar:8.0/10
The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..
About QEEQ:9.0/10
Overall experience was good.
The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.
Long waiting time at the pick up counter but the process was smooth. Long waiting time to pick up the car but the staff attended was friendly. The car was relatively new and in good condition.
“Excellent car booking app with excellent customer service!”
About Europcar:10.0/10
The car was in great condition. The counter staff and the staff that handover the car was friendly and professional.
About QEEQ:10.0/10
This booking platform is excellent. I had to drop off the car earlier and had used the online chat feature via this app, the customer service was very prompt to make arrangements for me.
“Good car but not much convenient flying in domestic”
About Europcar:8.0/10
Europcar counter is in the international terminal but we landed in domestic terminal.Therefore it was a little difficult to find the counter and had to walk a bit.
About QEEQ:9.0/10
It was good to show many choices of cars and providers. Easy to use.
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Great platform. Average Interactions at Counter. Sub standard car
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