Generally, the rental experience is still good as services provided by Tamra is fast and clean.

ナビが韓国語しかなく、車内でAMラジオが聞けない（電源は入るが、どこの局を選択してもホワイトノイズしか聞こえない）ところが不満だった。 スタッフは片言の英語ながら親切に説明しようとしてくれた。

ポイントの制度がよく分からない。 あるのかもしれないが、貸し出しの問合せを現地から行う為の連絡先を分かりやすくして欲しい。

I've got chevrolet instead of Kia. I believe it is a better car. Easy to drive. Just nice for 2 persons with 2 big luggages.

My family came from Singapore to Jeju for a vacation in which we planned to see the beauty and attractions of the island. To do so we rented the car from Tamra. The overall experience we had was Excellent! I would like to highlight two unique cased related to the good service we received from Tamra and specifically from Azim, who is a senior manager in the company: 1. Upon the pickup of the car we discovered that the model I booked was not wide enough to sit 2 child seats + adult in the back. Tamra were very kind and agreed to change the model to a wider one with no extra cost and in an efficient manner. 2. On our way to the drop off, just before boarding a flight to Seoul, we had a flat tire. Azim sent a service car to handle the issue, and personally drove us to the airport without going through the process of returning the car so that we will not miss our flight.

Booking process was smooth and easy.

We didn't know it was an electric car or was notified about it. Of course there was nothing wrong/different driving an electric car (eventhough we had no experience with one) but we had to find the car charger according to the membership they gave us, which was not applicable just anywhere. We had their contact number but Tamra was not responsive. We were given a new gps which does not work with telephone numbers, hence finding location on the gps is not as easy as well. Locations don't just pop-up one our first search and we wasted quite abit of time searching and also finding the right charger.

Excellent. They have a WhatsApp chat service which is very helpful for visitors with only a data plan. They even contacted me on the day of rental to confirm my arrival. Unfortunately, because it was not easy to know Tamra closes at 8pm at the time of booking on EasyRentCars (my flight landed at 8.30pm), I almost could not collect my vehicle and it would have destroyed my itinerary. Fortunately, Tamra helped me to arrange for a late pickup smoothly, and checked in on me to see if I picked up the car in the end. They even reminded me to take pictures of the car, something a new rental car driver may not do. The return process was extremely smooth too. 10/10 would rent again.