Excellent

Left some items in the returned car, but the lost and found team was very indifferent and not very helpful. You still need to check-in by yourself; otherwise, be prepared to wait in line.

Great service

It happened to be a weekend in San Francisco when I picked up the car, so there were quite a few people in line. Fortunately, the staff were skilled and efficient, and they carefully explained how to obey traffic rules and drive safely in the US. The process was completed quickly. I picked a 6-8 seat VAN, and there were many vehicles to choose from, all with around 10,000 miles on the odometer, which means they were fairly new. The pickup procedure was simple, and we were very satisfied. We loaded our luggage, set up the GPS, and headed to our destination.

Up sell of insurance wasn’t pushy but wasn’t necessary either

Smooth

They did not have the vehicle we booked, so gave us a 15 seater instead which was fine other than loading the luggage was difficult with no boot space.