Overall it’s was good.

Even though we scheduled a pick-up and drop-off time in advance, we still had to wait.

Picked up the car at 8 AM, there were only two service staff at the counter, but luckily the wait wasn't long. When returning the car, it coincided with lunchtime, but no extra fees were charged. Overall, quite satisfied.

We arrived at midnight in heavy rain with lots of luggage and our child. We hurriedly picked up the car and checked for any scratches. The staff member assured us there wouldn't be any issues and that minor problems wouldn't matter, so we quickly took the car. When we returned it, the head of the rental company found a 3cm black scratch, likely from a stone, which could probably be removed with some waxing. Also, they didn't let us check thoroughly when picking up the car and told us minor issues wouldn't matter. The scratch might not even be from us. They insisted we pay around 2000 RMB, but luckily, I had full insurance, so we sorted it through insurance. I feel this company lacks integrity, offering low-cost rentals and then charging high fees for damages or committing insurance fraud.

Staff are very friendly and accommodating, our flight were late, they were able to pick us up and take us to KLIA1 to pick up the vehicle. Drop off process are easy to follow, will definitely rent from them again.

Easy to use app and booking process are very easy.

hiccup during pick up. Vehicle was in good condition

Best platform for renting car worldwide