Easy and seamless rental experience

Chris

Malaysia

Reviewed: Sun, Dec 1, 2019

About EPTA: 9.7 /10

Amazing and easy to use rental car company, would definitely recommend. Car pick up was a smooth process at Langkawi Airport. Upon arrival and picking up our luggages, we headed straight to the EPTA booth. Lady took a photo of us and told us to head out to the arrival hall (Gate/Pintu 2) and wait. Rental car guy came about 5 minutes later after scheduled pickup time with the car. Car (Perodua Axia) was overall in a good condition. Fuel tank was half filled, so when returning the car, tank has to be half filled at a minimum. After signing a few papers and noting down any scratches/dents, a MYR100 refundable deposit was requested. I only presented my Australian Driver's License and that was acceptable - also there was no upsell of insurance, and I didn't get the insurance through EPTA either. The Perodua Axia was a cheerful little car that took us around the island without skipping a beat. The car however can be underpowered at times, but dropping down to 2nd or 3rd gear will get you going up hill/overtaking quite comfortably. Interior cleanliness of the car could be slightly better however. When returning the car, simply drive it back to the airport and give the guy's number (on the receipt) a ring. Ours came to pick up the car in less than 5 minutes and after a swift inspection for any damage, the deposit was promptly returned. Overall a smooth and seamless experience, and for the price we paid for 4 days of rental, it's amazingly value for money.

About QEEQ: 10.0 /10

Simple and easy to use platform. No issues were experienced with my rental, would personally use it again.

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Economy | Perodua Axia or similar

1 days rental

Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)

Jennifer Wood

Malaysia

1 days rental

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Mon, Oct 23, 2017

About EPTA: 4.0 /10

The rented car was extremely dirty, had scratches everywhere, and had no fuel. The fuel light was constantly blinking, making me very worried that I wouldn't reach a gas station in time. Given the dirty condition of the car, my concerns, and my unfamiliarity with the local area, I accidentally broke the rearview mirror glass of a motorcycle just after leaving the airport. I immediately informed the car rental company, and they responded that I would need to pay either 600 or 1000 RMB. I expressed my preference to repair it myself since the replacement cost for a similar car in China is only around 300 RMB (200 MYR), but they insisted that they had to handle it. After multiple conversations, they agreed that I only needed to return the car in good condition. I spent a day going to a repair shop, which cost me 350 MYR. When returning the car, it still had a third of a tank of fuel. It would be helpful if the rental cars were fully fueled at the start, as finding a gas station in an unfamiliar place is not an easy task for a lone traveler!

About QEEQ: 10.0 /10

Mr. Bala

Malaysia

1 days rental

Mini Van | Toyota Innova 2011-2014 or similar

EPTA

Langkawi International Airport(LGK)

Langkawi

Malaysia

Reviewed: Tue, Apr 30, 2019

“Excellent Service - both EPTA and Easyrentcars.com”

About EPTA: 10.0 /10

Upon arrival we waited almost 40mnt to get our car as due to jam during that time (LIMA). The 1st car we got we were not very happy as the staff inform us to keep an eye on the car temperature. As I'm travelling with elderly and kids I was worried if the car stop mid way and so informed the staff to get me a replacement. Within 1 hour, the staff managed to get a replacement car and it was brand new and super clean. Bravo to the staff for working on my request so fast and really appreciate it.

About QEEQ: 9.0 /10

Simple and easy