I read a lot of bad revieuws about ok car rental but I have been quiet satisfied. We had a bigger car than originally booked. We purchased a full insurance on arrival for 55 euros. The bad point is to find them .....they are 3 km away from LIS airport ....we called them and picked us up at the terminal building
At arrival wasn't easy to locate the pick up point, apparently you need to go to the main Street outside of arrivals near the bus/shuttle stand (nothing to do with OK rentacar). Nevertheless the pick up van showed up while I was leaving the airport doors so it was quick to get to the stand (about 5 min drive). In the stand the pick up process was smooth and quick, only repair was the poor lighting in the garage and the car wasn't washed/vacuum cleaned. Got a Renault Captur, nice SUV with lots of space, adjustable boot space, sensor all around with rear camera, touchscreen display but only 5 manual gears (petrol - consumes about 6.5 L/100 km in mixed driving). Engine slow to respond when cold and when changing gears make a strange noise but pleasant to drive.
Overall very happy with OK rentacar and the costumer service at front desk was good, especially when dropping off.
They gave me a slightly better car than what I booked, the service was good and quite smooth
About QEEQ:10.0/10
It was my first time and I really enjoyed this platform. Moreover I used price drop protector and wow it was amazing, they rebooked automatically my car for cheaper. Overall I am really satisfied with this and since I booked 2 more times with you guys!
Had to wait over 45 mins at car hire shuttle drop off/pick up point at Lisbon airport with no shuttle coming.
There was no representative at the airport from OK Rent A Car to ask for help so had to phone OK Rent A Car three times who kept saying shuttle would arrive within 10 minutes but after 45 minutes wait we decided to get an Uber instead.
OK car rental are completely unorganized. There is no signage to show how to get from the Airport to the depot. If anything went wrong with the car I think it could have been catastrophic as they can't deal with anything outside the norm.
About QEEQ:8.0/10
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