Good overall and car was great.

The car was in excellent condition! The staff provided great service.

The counter staff never got the info from your agent that our plane was landing at 2:20 instead of 1 They wanted to charge us extra and then they realized it was less than a 2 hour difference. I was not aware that we needed to bring our insurance card. The list was not clear.

Booking was easy

the gentleman at the counter was perfect and the one driving shuttle was perfect. two people cannot not do that job. i was there a long time and so were many other people. 2 people on a shift they do everything. the price of my car for three weeks was great it ran great. my front fender was slightly hanging off. for some reason all 4 doors and truck were black taped shut at some time with all the residue still on all 5 doors.

I was disappointed they had to charge my credit card 1800$ They also posted on my credit card the 500 holding charge. It should be held and not charged. I paid 40$ extra for exchange rates on my credit card which I did not expect to pay over and above the total of the invoice

Checking in was a nightmare and the lady that assisted did not help in the least bit. With that said, the driver and Rashad (who helped when I turned my car in) were really nice guys. Also, it was not clear that I needed to provide my own insurance or pay extra. I ended up having to pay extra ($44.00) for insurance because the lady that helped me check in would not let me use my insurance. I am not sure why because I have collision coverage but by then, I was so frustrated as I had been waiting over an hour that I just ended up agreeing to pay. I am attaching my insurance as proof that I do in fact have collision coverage.