Good company, but lack of information on pick up location

Oleh

Portugal

Reviewed: Sat, Nov 9, 2019

About OK Mobility: 9.3 /10

The main problem was to find the rental company. It is located not in the Lisbon airport. There are nobody in the airport that meet and greet you to the car. There are no any sings at the airport. I must to call to customer support and they inform me that there is shuttle bus. Just occasionally I find the place where it stops and wait for 30 min. Other services were at high level. Car was new, clean, has 5000 km.

About QEEQ: 10.0 /10

Standard Crossover | Nissan Juke hatchback or similar

1 days rental

Relevant Reviews on OK Mobility Lisbon Airport Terminal 1 (Shuttle)

F.Salgueiro

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Wed, Feb 5, 2020

About OK Mobility: 9.3 /10

Good

About QEEQ: 10.0 /10

Good

NR-Travel.NL

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Sun, Oct 6, 2019

“I recommend this company!”

About OK Mobility: 10.0 /10

Good company and friendly staff. You can pick up the car in a hall and an employee checks the car with you before you go. Good service and price. I visit Portugal many times a year so I will definitely come back to this company!

About QEEQ: 10.0 /10

Andy Gibb

Portugal

1 days rental

Standard Crossover | Nissan Juke hatchback or similar

Reviewed: Mon, Sep 30, 2019

“Good Cheap Reliable Car Hire”

About OK Mobility: 9.0 /10

Had to wait over 45 mins at car hire shuttle drop off/pick up point at Lisbon airport with no shuttle coming. There was no representative at the airport from OK Rent A Car to ask for help so had to phone OK Rent A Car three times who kept saying shuttle would arrive within 10 minutes but after 45 minutes wait we decided to get an Uber instead.

About QEEQ: 10.0 /10

B.Mornet

Portugal

1 days rental

Mini | Fiat 500 or similar

Reviewed: Thu, Aug 1, 2019

About OK Mobility: 5.3 /10

Waited way too long to get the car (almost 3 hours). There were too many problems of management with this rental company. Some customers had been waiting for more than 4 hours to get their car!! They did not have enough cars, not even staff dealing with the problems and no one waiting at the airport to get to the pick up location. I had to call several times for a van to show up.