Extremely satisfied

the service at the counter was very kind and patient

I always choose Golden car when it is possible because good price for services. Once you learn their rules they are pretty decent company.

Smooth process and really enjoy "rebook" feature once the price goes down.

I waited for 2 hours in a line up and they proceeded to charge me 200 Euros for being 2 hours late for a pick up. I had already paid for the entire day and they still charged me. This happened to a lot of people in the line. Everyone was very upset. This company offers cheap prices online but steals and lies to you when you're at the counter. EasyRentCars is a great website however dealing with Goldcar will tarnish your reputation. Goldcar is the worst company and customer service I have every dealt with in over 35 years of travel.

The car had quite a bit of damage but the main problem was the staff at Goldcar - tried to force me to take crazy insurance which I told them I already had sorted. Then charged me 30EU so I don’t have to fill car up when return which I had already paid for on my booking. We’re a real nightmare to deal with.

Terrible long wait to pick up car (but pleasant and informative English speaking staff) Road access signage to drop off point very, very misleading. (But very efficient vehicle processing once you crack the code and find the entrance) Car was brand new (Daihatsu Stepway, automatic) but possibly the worst 4 wheel vehicle I've ever driven.. Tiny engines and automatic transmissions just don't mix. :-)