Nice experience but the staff could have been a little friendly to make the customer feel comfortabl

Pick up & drop off service was ok. However, whenever I called to contact office, they never get the call.

Good price with fare car. Nice ! I will rent again.

Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good

Brand new car , competitive prices in comparison with other rental companies

Offers better than other websites especially if a coupon is used

The transfer from airport was good, but the pick-up process in the office was very poor. It took too long and communication was not good. We were totally confused by the directions given which we thought included the toll road into Toronto. When we happened to see a notice about the penalties for using the toll road, we were then told that that the instructions were NOT to use the toll road. We then decided to add a GPS which meant a further delay and a change of vehicle.

Yes