Easy but quit giving me a sales pitch

Counter service was great from the one woman -- but she was the ONLY one, so a 15-minute wait.

Very easy!

Waited for someone to show up at the counter for 10 min - -No show. Went to a competitor and rented a car

Payless was great. Everything was as expected. Easy and fast pickup and drop off.

Great! will use again. Didn't even need to prepay!

Even though I had a reservation for a SUV, that vehicle or anything similar was available. What was the purposes of a reservation was the question I asked the PAYLESS representative. She indicated that the “system” does not allow her to see what vehicles were reserved for that day. Supposedly employees don’t have access to view what cars are needed for customers with reservations. There was no attempt to find a vehicle which could accommodate 6 - 7 passengers. Employee did not check other PAYLESS sites in Wichita for a possible rental. It was a, sorry can’t help you, attitude. I ended up driving my car to Albuquerque. Very poor customer service and inadequate reservation system. Will never rent from PAYLESS or recommend PAYLESS to friends and family.

Like: Katie who was helping us rent our car amazing .She was friendly and very helpful .She deserve a raise and a promotion for sure. Thank you Katy ( hope I got her name right ) we appreciate your help.