FOX car rental failed miserably

C.GAGNON

United States

Reviewed: Thu, Oct 10, 2019

About FOX RENT A CAR: 5.7 /10

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

Compact SUV | Kia Sportage or similar

8-day rental

Relevant Reviews on FOX RENT A CAR Tampa Airport

V.Gore

United States

7-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Tue, Oct 22, 2019

“Good except for the smaller car”

About FOX RENT A CAR: 8.7 /10

I booked a full sized car Chevy Impala or simular. I got aToyota Corolla which is a mid size car

About QEEQ: 8.0 /10

A.Martin

United States

14-day rental

Compact | Nissan Versa or similar

Reviewed: Mon, Jun 3, 2019

“I stood in line for pickup for an hour, when it was my turn it took only 10 min to get my rental?”

About FOX RENT A CAR: 8.7 /10

I will never use FOX again, I stood in line for an hour, there were 3 people working, spending a lot of time with each customer? A fourth person came on just as it was my turn, it took me only 10 min to get my rental? Maybe if they spent less time trying to sell more options and get the people thru there wouldn't be a long line at busy times, never again I don't care if FOX is cheaper than the other rentals

About QEEQ: 10.0 /10

D.Brown

United States

8-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, May 14, 2019

“Extremely long wait at pickup”

About FOX RENT A CAR: 6.3 /10

Extremely long wait at pickup. Only 3 agents and one was always gone so basically only 2 working at a time. Entire process took around 90 minutes which I feel is ridiculous.

About QEEQ: 8.0 /10

Booking was easy. No issues with Easyrentcars.

J.Innocent

United States

7-day rental

Full Size Van | Chrysler Town And Country or similar

Reviewed: Mon, Apr 15, 2019

“Never Again”

About FOX RENT A CAR: 5.7 /10

Fox Rent A Car is probably the worst company i have ever rented a car from. How do you justify having only two people working your counter on a Saturday morning. You are well aware of the amount of reservations you have on any given day. Staff accordingly. Take care of your vehicles. I wound up in a Toyota Sienna that at highway speeds shook nonstop as if the wheels were going to come off. The plastic moldings inside the car are broken and will not sit in place. The carpeting in the trunk is almost nonexistent

About QEEQ: 8.0 /10

J.Csordas

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Mar 15, 2019

“They are so slow at the counter. Only 2 agnts W/4 windows. 4th in line, took over an hr”

About FOX RENT A CAR: 8.7 /10

More staffing. They try to upsell everything. I know it’s their job but when it’s moving slow and the line is out the door......omg!

FOX car rental failed miserably

Relevant Reviews on FOX RENT A CAR Tampa Airport

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