The overall service was very satisfying.

the service at the counter was very kind and patient

The lady by Gold car refused to let me take the car. she said that my driver license issue date not in English "Arabic'' only I told her that we can use google calendar converter she refused I told her that I did rent from gold car 3 times at same month same desk same website she refused

Goldcar sont des arnaqueurs, ils ne m'ont pas donne la voiture que j'avais reserve Citroen C4 Cactus, ils voulaient me donner une Citroen C1 !!! et apres avoir gueule j'ai eu une Seat et ils m'ont fait payer une assurance suplementaire de 229.95 Euro pourtant j'avais pris lors de ma reservation une assurance suplementaire quils n'ont pas voulu admettre.

On arrival to collect the car I was told incorrectly that I had no insurance and had to buy some. This was incorrectly sold to me as I had basic insurance. I tried to cancel but was told to contact them directly which I was unable to. Plus the pin card machine didn't work so an additional amount was debited to my card as a "holding deposit" in case I returned the car without a full tank of petrol. So basically 212 euros later I was able to get on my way. Very unhappy with how the man on the desk lied about the insurance. I am still waiting for the deposit to be credited back again.