Fairly easy but it could be alot better

Car was not the Jeep I requested, but a Kia Sportage, 70,000 miles? Car had dents, scratches, seats had many stains, plus right rear tire needed air everyday.. Worst car I ever rented. Shuttle from Denver Airport to Fox was a horror show,, not a direct route.

I was really surprised people was not friendly at the location when I was brought to And I was forced to stay more than ours to get the price which I was getting from the website I was told did the website for the problems and they cannot match the price Finally after 1 hour when supervisor shows up he said he will be able to match the price and we was able to leave

The only complaint I have is an employee's attitude at rental site upon pickup.

Transaction was smooth will use again.

I didn’t get the right car so the agent told me to upgrade into a standard SUV, Hyundai Santa Fe. She told me for 10.00 a day but in my last e-mail it’s 12.00 dollars that was 2.00 dollars more. That’s completely stealing my hard earned money so I’m rating you guys poor monetary and service wise. ☹️

Took over an hour standing in line to get to agent, then 25 minutes with agent. Toyota or other full size I reserved not available so I was offered an SUV which I didn’t want. Had to find the Manager to finally get a Ford; this took 20 more minutes. On leaving the Las Vegas agency, check out person could not explain how to use speed control, head lights, adjust the mirrors, open gas door, etc; I had to pull to the side of the road and read the manual.