Car was ready, and clean upon arrivail

Rather long wait to pick up car---but great rental rate and helpful staff!

very, very slow service but friendly service staff

Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.

Car was in bad shape, damaged and dirty. Tried to point it out to the rep as exiting the gate and was met with “let me do my job!”

I was involved in an accident and Fox was no help! George (ID 5376) in corporate told me that Fox took care of the car that was totaled but to help me get back to town (90 miles away) or medical care was not their responsibility. He was rude and when I asked to speak with a manager he replied, "we are the highest". The only good encounter I had was Cody in the Las Vegas office. He showed empathy towards our situation and assured us our insurance covered the car.