A small scratch cost me over 2600 AUD from the damage deposit, and a month later, there is still no detailed invoice. Emails remain unanswered.

Customer service was excellent. Especially at drop off.

The car I was given wasn't what I booked. The employee wasn't helpful neither was the customer service team I emailed.

Gave me the wrong car after making me wait for over an hour and miss a meeting. It broke down once and required a jumpstart costing $90 at 12am. Confirmed an extension to the booking one day, then rang me the next day to ask why I hadn’t brought the car back and insisted I return it until I explained I was already outside Sydney so suddenly it was okay??

Waited a long time (30 mins) for pick-up and had to call twice. Even after the driver arrived, my name was not on the pick-up list which means my request for pick-up was not even passed to the driver. After arriving at the car rental, it took almost 30 mins to process my booking with the staff having to key in my details into the system twice. All in all, it took almost 1.5 hours before I can even get to drive. Even after drop-off, nobody attended to me even after standing there for 15 mins with staff walking off elsewhere.

Will definitely use this platform for booking in the future. It is easy to use and my experience booking through Easyrentcars were great.