Pleased with car rental

Excellent

Highly satisfied

There were only two groups of people picking up cars, but it took a long time. The charged amount at pickup was higher than the order amount, allegedly a deposit, but it wasn't refunded for a long time. When returning the car in the evening, there were no staff available for discussion. The only positive was the convenience of returning the car.

Both pick-up and drop-off processes were efficient

Return instructions was a little unclear. Charging instructions could have been added as we never drove had an electric car before.

Too much about this diamond tier at the booking stage, confuses the whole process.