The wait for the car was unacceptable, especially as the wait was only to be directed to an electronic machine to enter my details myself. No apologies made for the wait, and limited instructions on how to return the car.
I did get a free upgrade to a bigger car, however a bigger car in Malaga town centre is not that easy to fit into the tight spaces. It was very good value for money though at only £4.50 for 6 days, can't complain about that!
Drop off was quick and easy, and thankfully all the car rental drop-offs are in the same place in the airport.
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Customer Service
Good clean car, long wait on pick up