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Live chat Email us Service Code: 5821104344
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Great booking process and value, however the car could have been better cleaned + shorter wait time

Reviewed: Sun, Sep 8, 2019
About Routes: 7.3 /10
The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.
About QEEQ: 10.0 /10
Great and easy booking process, overall excellent value!
Medium SUV | Jeep Wrangler or similar

Relevant Reviews on Routes Vancouver Airport

Iris Gallup

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About Routes: 2.0 /10

Ingemar Katrine

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W and M

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Economy | Toyota Yaris or similar
Reviewed: Wed, Oct 16, 2019
“Great value for money”
About Routes: 8.0 /10
Everything good, except that the car was barely cleaned
About QEEQ: 10.0 /10

L.Chan

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Economy | Toyota Yaris or similar
Reviewed: Wed, Sep 18, 2019
“Pick-up and Drop off Need to Improve”
About Routes: 6.3 /10
The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.
About QEEQ: 10.0 /10
The app is easy to use. Will continue.

C.Zuluaga Giraldo

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Economy | Kia Rio or similar
Reviewed: Wed, Sep 11, 2019
“Worst experience ever”
About Routes: 5.3 /10
The pick up took 2 hours and 10 phone calls. No one gave me a solution and left me waiting outside from 9pm to 11pm after landing . The office people kept apologizing but didn’t solve my issue. Then, the driver said “I never saw you “ and once we were at the counter no compensation was offered even after I asked to add the 2nd driver for free due to all the trouble cause.

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