Average

I've driven abroad quite a few times, but this is the first time I've had to pay for parking to pick up a rental car at the airport. Was I the one who parked it there? I rented a car in Dubai for just half a day, and while the rental fee was only 100 dirhams, the parking fee was 50! They kept urging me to leave within ten minutes or pay another 50 dirhams! I'm not sure about airport parking fees, but parking is free almost everywhere in Dubai. Everything in Dubai is pricey except parking. Although it was indeed mentioned in small print on the rental agreement, it was easy to miss!

When returning the car, the staff said the driver's seat was dirty and we had to pay for it. But it was already like that when we rented it. Since the staff member at pickup wasn't the same person when we returned the car, the return staff insisted it was our fault. The stains looked old and not recent. Since we were in a hurry to catch a flight, we negotiated and ended up paying 160 yuan instead of the 200 yuan they initially demanded. The staff asked for 160 yuan personally to handle the issue, and we didn’t get a receipt. It was a really unfortunate experience.

Horrible service, after waiting for almost 40 min, they got me a messed up old car with very loud squeek noise although I have booked it a week earlier. They wanted to charge me extra for exchanging it and delivering it to the airport. After returning it, they blamed me for a hubcap scratch which i could not verify since I was handed the car in a dark parking lot outside of the airport.

Fast and easy to use

They don’t have terminal in T3. I had to get a shuttle to get to T1 and the same for the return of the car.

Extremely incompetent staff. Took more than an hour to pick up the car. Similar when giving the car back. Car was given dirty inside and outside. The car was with low fuel warning light on. Overall horrible experience