Nice car, shame about the service.

K.Lux

United States

Reviewed: Wed, Sep 4, 2019

About Routes: 6.7 /10

Car pick up was problematic: Firstly, it wasn't at the airport with the other car rental companies which meant it took much longer to get on the road. Secondly, the person dealing with the booking had no idea about my booking, despite me giving the reservation copy to her which she said she didn't need...a booking which I had made 5 months earlier, and she tried to give me a Jeep when I had booked a Nissan Rogue or equivalent. I refused the Jeep and then her colleague said, "Oh we just had a Rogue come in"...magically. This person was also quite rude. Additionally, the car tires were low and within an hour the warning light came on. This is unacceptable since you have to pay for air refills in the States. However, the person handling the return was excellent and efficient and friendly.

About QEEQ: 10.0 /10

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Medium SUV | Nissan Rogue or similar

1 days rental

Relevant Reviews on Routes Chicago Airport

E.S.

United States

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Tue, Nov 5, 2019

“Great”

About Routes: 10.0 /10

Explain gps and basics of the car

About QEEQ: 10.0 /10

B.ORAHAM

United States

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Fri, Oct 11, 2019

“Excellent customer service”

About Routes: 10.0 /10

Everything was excellent

About QEEQ: 10.0 /10

Excellent

G.Minzer

United States

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Sun, Sep 29, 2019

“Booking was very easy the rest was a major hassle and we will never rent from there again”

About Routes: 5.7 /10

We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.

About QEEQ: 10.0 /10

United States

1 days rental

Economy | Kia Rio or similar

Routes

Chicago O`Hare Airport(ORD)

Chicago

United States

Reviewed: Thu, May 30, 2019

“Avoid Routes at O'Hare at all costs”

About Routes: 7.3 /10

Routes at ORD was extremely inconvenient and the customer service was awful. You have to take TWO shuttles to get there, first to the car rental center and second to Routes which is offsite, not at the O'Hare centralized car rental center. There is no signage saying you need to take the second shuttle, so we panicked when we couldn't find Routes and had to call. Once we finally did get to Routes, the customer service was extremely slow. There were plenty of staff mulling around, but only one person helping the long line of customers. We were 3rd in line and it took at least 30 minutes to get to the counter. The return process was similarly bad.

About QEEQ: 10.0 /10