You get what you pay for in this world! Learnt the hard way.

This company is very reliable. It operates as a platform where individual owners rent out their cars, so the availability of vehicles can be inconsistent. However, they were very proactive in resolving any issues I encountered. Initially, we swapped the car to a BMW, but the windshield washer didn't work. Then they replaced it with a Camry, which did take some time, but they were very dedicated to solving the problems. Excellent service.

Very good - only disappointing aspect was there being no one staffed to shuttle us to the airport on car return

I needed assistance from the customer service desk at Brisbane airport, as the quoted phone no. for Carhood was not replying. After help, everything went very well - the car was larger than expected but was an automatic and not the expected manual. But fantastic value!

Like: Value for money
Dislike: Nothing

Like: The vehicle I got was pretty much efficient on fuel and clean inside and out. Transfers to and from airport was quick and well communed by staff. Also, having experiences with other car rentals to my surprise I found them providing with inbuilt navigation at no extra cost. Cheers!
Dislike: 12v socket was faulty that kept me from charging the phone as it is essential while taking long journeys.