Cheating customers, Green Motion Edinburgh, horribe rental experience.
United Kingdom
Reviewed: Wed, Sep 4, 2019
About GREEN MOTION:2.0/10
Below is the summay of my recent car rental experience with Green Motion Edinburgh Airport. I was cheated by their staff from picking up till returing. I seek your investigation of their unethical behaviours.
1. I was forced to purchase zero excess when collecting my car. The reason is I cannot provide a credit card with pin. But after the zero excess purchase with them, then my credit without pin can be used for the 200 pounds deposit.
2. after purchase of zero excess, the staff at collection counter told me all the damages will be covered, no need to take photo of the car when collecting and returning the car. He even suggest me to cancel my 3rd party insurance with AXA.
3. When retuning the car, the manager told me the zero excess purchased with green motion is no longer valid and deducted over 1000 pounds from my credit card instantly despite that i refused to pay. His reasons are that i failed to report the scratch/dent on the door within 2hrs, which I did not even notice before returning the car. 2nd reason is the zero excess only covers 1st accident, which i was never aware of. I feel being cheated by the edinburgh airport staff at both the collection and return counters.
4. I had a flat tyre during my journey in the middle of nowhere and the car cannot move. i called the green motion emergency breakdown number 10 times and never connect through. the emergency number does not work! even during weekday day time! i was so desperate and it wasted my whole day to fix the car.
In total, this is the worst car rental experience in my life.
About QEEQ:8.0/10
booking platform is excellent and customer service is great. I just hope that easyrentcars could let users see others' review about the car rental companies, which could prevent the customers from falling into unethical company's tricks, like Green Motion.
“Easy to book and rent a car but read all the small print so you don’t get caught out.”
About GREEN MOTION:8.3/10
Car was excellent and though small was ideal for 2 people. Long wait at pickup for an hour because of long queue. Several people arrived at the same time.
About QEEQ:10.0/10
Easy to book, good price and got a discount online with the app. Clear information given so we didn’t have to buy extras.
It took a long time to get all the admin sorted as I was not aware I should have my NI number and DVLA code and clearing done.
As I did not know my NI number I had to phone around and finally got this all sorted.
It was good that I had taken my passport along as well, because a second ID was needed.
Had to wait over an hour, complete waste of time. I would never recommend greenmotion. The cost more than doubled when accident insurance was applied. Cost was over £100 for 3 days. Although I hired for 3 days, I was only allowed 2 days mileage not 3 , so then had to pay another £10 for excess mileage . Overall I was an expensive disaster !!
About QEEQ:8.0/10
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Cheating customers, Green Motion Edinburgh, horribe rental experience.
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