Positive

1. After arriving at the airport, we had to take a shuttle train to another parking lot and wait for a car to pick us up, which was highly inconvenient. 2. The service process was extremely slow, staffed entirely by Indian workers. The reserved car model was unavailable, and they tried various excuses to persuade us to upgrade to a pricier option. After insisting, they reluctantly provided us with another car. 3. I rented for 8 days, but they required me to return to the store in 2 days to switch to the reserved model. The round trip to change the car took 1 hour, and even though we arrived at the agreed-upon time, we had to wait an additional hour for processing. The time, effort, and fuel spent on this were uncompensated, and we didn't even receive an apology. 4. When returning the car, we had to wait another hour. Several other customers we encountered mentioned they would never rent from this company again.

Great staff, great value and smooth process.

Took a little to get used to the app platform, but once I figured it out, it was excellent.

The staff is very helpful and accommodative. Picked up the phone and just called them to get my request accommodated :)

The staff was super helpful and helped us get to the vehicle, however, we had to meet them at a specific part of YYZ airport separate from the car rental section. They gave good directions, but the airports signage was poor and it took us some time to find it. We also rented a 7-seater minivan and were expecting to be taken in a shuttle van to the rental company's offices, but were picked up in the vehicle itself. Which would have been fine, except that we had 6 people with us and all of our luggage, strollers, and car seats and so someone had to wait behind while the Iversta employee drove us to the offices.

The van didn't quite meet my expectations, it was the lowest model of its kind and had some issues but it got us where we needed to be. We had an issue at pick up, i asked that the driver meet us at 7am but staff advised 715 or 730 would be better based on our airport arrival time and I said we would be there sooner as we didn't have bags to pick up. As it turned out, we had to wait 30 minutes for our ride with our 5 children in an area that had no seating. FRUSTRATING! Then they presented us with a rental agreement form that had all sorts of extra charges for out of province or out of country travel and the gas comes at whatever its returned with which is a first. The overall score of 8.7 does not truly reflect the experience.