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Do avoid ACE for not being convenient (no counter in terminal) and charge unknown fees without any d

Reviewed: Fri, Aug 30, 2019
About ACE Rental Cars: 6.3 /10
It is such a hassle to call for them to pick us up, carry our luggage to the waiting area, upload and download them during shuttle service then upload again to the rented vehicle as the counter is NOT in terminal. Worst scenario is when they gave option either A. Pay aud19.90 per day for toll charges OR B. Pay Admin fee of aud38 plus whatever toll charge incurred during the rental period (which both options are Relatively expensive). They gave us wrong key to the wrong car (parked side by side) and wasted few minutes to inspect wrong vehicles. Dropping the car off was also a hassle as we again have to download and upload luggage to use their shuttle service to the airport. The to top it all we were charged unknown fee AFTER we went back to hometown without any further information. No invoices were given throughout the rental period
About QEEQ: 9.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Sydney Airport

Claude Kipling

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Reviewed: Mon, Sep 23, 2019
About ACE Rental Cars: 6.0 /10

T.Nawrocki

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Small SUV | Kia Sportage or similar
Reviewed: Mon, Mar 4, 2024
“Car fantastic, a pleasure to drive. Booking and pick up experience disappointing.”
About ACE Rental Cars: 9.0 /10
Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.

T.Uttaboon

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Sat, Jan 25, 2020
About ACE Rental Cars: 10.0 /10
Actually I never hear about this brand. It was surprising that everything so smoothly and really good service.
About QEEQ: 10.0 /10

FWP-NL

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, May 22, 2019
About ACE Rental Cars: 6.0 /10
Poor counter service at Ace. Car seats dirty.
About QEEQ: 8.0 /10

B.Tonnot

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Compact | Toyota Corolla Hatchback or similar
Reviewed: Tue, Sep 25, 2018
“I will be back to Ace In the future”
About ACE Rental Cars: 9.4 /10
Like: Price

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