Way below average on site service

Very convenient, they had a pick-up sign at the airport.

Very satisfied, a trustworthy big brand.

I picked up the car around 5 PM and it took approximately 40 minutes. The staff member mentioned that flights at this time might be more frequent, resulting in staff shortages. The tire pressure was low because it hadn't been inflated in advance. I felt like I had to keep pushing the staff to handle things for me. Also, the car wasn’t provided with a full tank of fuel, which made it harder to manage the fuel level when returning. The car features CarPlay, auto hold, and a touchscreen, but it does not have a rearview camera.

Although it was clean and in good condition, the vehicle I booked, a VW was not the vehicle I was given; a Hyundai. Given the vehicle with virtually an empty tank of fuel, the fuel warning light came on after driving only a couple of kilometres. Arrived at the pick up location but no one was there to drop off the vehicle for me. I had to go back to the hotel to have receptionist contact car hire company to organise another pick up location. I was told no one was there because they couldn’t contact me by phone, although I had been in contact them by e-mail and confirmed the pick up time and location the night before. This wasted nearly 2 hours of my time. I put 2 scratches on the side of the vehicle, which I admit was my fault, and was charged an additional €170. The quote was done over the phone and by text messaging. Not sure if that quote was right but a friend of mine told me it might be too excessive. The money was taken out of my account on the spot but after about 3 weeks, after a couple of e-mails, they did send me the invoice for the repairs.