PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!

Canada

Reviewed: Tue, Aug 27, 2019

About Routes: 2.0 /10

Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Economy | Kia Rio or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Elma Ferdinand

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Wed, Feb 5, 2020

About Routes: 10.0 /10

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

About QEEQ: 10.0 /10

M.Lapenna

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Oct 17, 2019

“Surprisingly good”

About Routes: 9.3 /10

Decent place. They didn't have the vehicle I ordered so we had to go back and forth until we agreed on a vehicle - a Jeep WRangler. Price was really good. Airport pickup vehicle is clearly too small since some people had to wait for 2-3 trips.

About QEEQ: 10.0 /10

Price Drop Protector Worked

Canada

1 days rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Oct 1, 2019

“OK”

About Routes: 5.3 /10

The car wasn't the size we ordered but that was OK the car was flithy it hadn't been cleaned since the previous hirers there was a lot of scratches and a serious bump on the wheel which I don't think had been inspected

About QEEQ: 10.0 /10

E.Sycamore

Canada

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Jul 20, 2019

“Easy as the title says.”

About Routes: 8.7 /10

Routes were experiencing some difficulties with their wifi system when I was scheduled to pick up. They were still friendly and professional. I needed to extend my rental by an extra day...it would have been nice to maybe have had a discount for the inconvenience at the pick up (1 hour wait to get the system sorted).

About QEEQ: 8.0 /10

No problems. Everything was easy..just like the name says.