Canadians read the Terms related to KMs.

Our flight was cancelled and then delayed. We booked the car to pick up at 8am, but need to delay the pick up to 6:40pm on the same day. We couldn't contact Routes to deferred the pickup time. It was stressful initially not knowing if they will keep our booking or still charge as no show. Otherwise, we are happy with the condition of the car.

I contacted QEEQ help lines couple times, they have been helpful.

The staff at Routes during our pick up was very rude and un-accommodating. We were originally picked up by a shuttle bus that didn’t belong to Routes, and taken to the wrong location. Once back at the airport and had the shuttle come again, the driver was very rude and told us we wouldn’t fit. We had a screaming baby and 2 small kids with us, and he was not willing to accommodate us at all. Or even offer any compassion to our situation. When we arrived at Routes the desk staff was rude, pushy and difficult to deal with. Overall Routes was not a pleasant place to rent from.

Very easy service to work with.

Routes car rental staff fast and efficient. Highly recommended.

Booked unlimited km, on a pickup was notified that its unlim for international customers only, 200km daily limited for locals. Really? Also got a hold of 1500$ as a local while customer from states beside me got a hold of 500$. Manager increased the daily limit to 400, good on that but shady practices of putting more harsh limits on locals for some reason

At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.