Won’t hire from hertz ever again

The store staff handled the process with little enthusiasm and tried to charge for a vehicle upgrade by directly adding insurance and highway usage fees to the bill. Although we reviewed it carefully and canceled everything, it still left a bad impression. A deposit of $2000 was required, while at Avis in Los Angeles, it was only $200. During the rental period, accidentally using the highway was my fault, and the toll was only a few dollars, but there was an additional $9.9 service fee. Fine, but it couldn't be deducted from the deposit. Instead, they provided a website for me to pay (both the toll and the service fee) myself, though the 'service' part remains unclear. The payment process on the website didn’t work, so eventually, I had to contact the Zuzuche customer service for a new link to resolve the issue.

Very convenient

When picking up the car, the clerk informed me that the reserved Jetta was not available and recommended an upgrade with additional insurance, asking for an extra payment of over $380. I refused immediately. What's more interesting, when I went to pick up the car, it turned out to be a Suzuki hatchback. Furious, I went back to negotiate, and they finally gave me a Corolla.

It took almost over an hour to get the car because such vehicles are rented less frequently and are kept in the main lot. Also, QEEQ's data is not prioritized by HERTZ, so the reserved vehicle was not transferred to the rental counter area.

As expected - what I asked for. New vehicle with 4.4 miles but no manual.