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Search for EZU Car Rentals in Queenstown

It was a pathetic experience. Poor service and no one wanted to hear about our problem....

Reviewed: Sat, Aug 17, 2019
About EZU: 3.3 /10
It was a very pathetic experience with EZU. There was an incident with the GPS for which I paid $40 cash and just didn’t get a chance to use it because the GPS dropped and screen cracked. I informed Grace of EZU that this has happen the very first day and upon returning the vehicle I was told by Frank of EZU that I will be charged $300. I told Frank that I won’t be paying a single cent because it was not my fault the the GPS fell down as it was installed on the glass by EZU employee. I should get a refund of $40 as I was not able to use the GPS at all and informed Grace on a good faith. I used my mobile for navigation for the entire trip. Also I got a vehicle which had scratch and informed EZU of the same before driving the car off their drive away and the response from EZU is that we are aware of the same.
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Toyota RAV4 image
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Medium SUV | Toyota RAV4 Guaranteed model

Relevant Reviews on EZU QUEENSTOWN AIRPORT

Gemma Shaw

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EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Sun, Aug 11, 2019
About EZU: 10.0 /10
Reliable car rental company.
About QEEQ: 10.0 /10

Eric Habakkuk

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EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Fri, Feb 19, 2021
About EZU: 10.0 /10
The staff picked us up at the airport and we smoothly completed the rental procedures at the store. They also recommended it’s currently cherry-picking season and told us how to find farms where we could pick cherries.
About QEEQ: 10.0 /10

T.Ralston

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Economy | Nissan Tiida or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Thu, Oct 20, 2022
“Skimping on the safety of babies - shame on Ezu!”
About EZU: 5.0 /10
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
About QEEQ: 8.0 /10
Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.

sameer iyer

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Economy | Toyota Yaris or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Tue, Apr 20, 2021
About EZU: 9.0 /10
It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.
About QEEQ: 9.0 /10
Price drop protector did not work.

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Economy | Toyota Yaris or similar
EZU
Queenstown Airport(ZQN)
Queenstown
New Zealand
Reviewed: Thu, Aug 15, 2019
“Asked us to lie to the airport authorities...”
About EZU: 2.0 /10
EZU tried to cheat the airport by picking us up outside of the authorised pick up zone. They asked us to lie and pretend we were 'friends' to doge the pickup fee they had to pay. We cancelled on the spot. They have received an official warning from the airport.
About QEEQ: 9.0 /10

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